return

return

Have you changed your mind? No problem! For these cases, we have designed our return processes so that you can easily return your order to us in just a few steps.

small parts

Bicycle

You want to return small items?

If you want to return small items within Germany, you can create your own return label for goods worth €50 or more.

1. Check the value of the goods

If the value of the goods is 50€ or more, you can create a free return label.

2. Create a return slip

To do so, simply click on the button below.

3. Hand over the return to DHL

After you have stuck the label on the package, you can take the return to a DHL shop of your choice.

4. Get your money back

As soon as we receive and inspect the return, you will receive the amount back within 14 days.

Request a return for small items

For international returns please contact our support at verkauf@liquid-life.de

Please note that we will only accept returns of goods valued at less than €50 if you cover the return shipping costs yourself.
You can send the return to the following address:

Liquid-Life GmbH
returns department
Ostring 2
59929 Brilon

However, if for any reason you are not satisfied with your order, we will be happy to help you find a solution.

You want to return a bike?

Our return policy extends over a period of 30 days and only applies to unused bikes. You are welcome to take test rides as long as you cover less than 2 kilometers in total.

Return or repair?

You can find appropriate forms for returns or repairs below.

order registration

Send us your return or repair order by email to: reklamation@liquid-life.de

appointment scheduling

After registration, we will arrange a pick-up date with you and the shipping company.

Packing your bike

Pack the bike safely back in the original box.

Hand over the bike to the shipping company

After you have packed it safely, all you have to do is wait for the shipping company to drop off the bike.

Further information & procedure

The carrier needs a lead time of 2 days for the service. Example: If you want to arrange a pick-up appointment for Wednesday, your last chance to request the service for Wednesday is Monday.
It is not possible to collect your goods after 2 p.m.
Plan a time window of 3 hours for the pick-up service to come to you. You should be at home during this time and be reachable by phone.
Your cargo can be picked up at your desired address.
Ideally, you should keep the shipping box until the end of the return period to make it easier to return the item and avoid having to request a new box for €20. Pack the goods well so that they are not damaged during transport. This is because damage caused by improper packaging during return shipping can be claimed.
For return shipment with pick-up service you will be charged a one-off fee of €69.90.
Processing a return can take up to 14 days