You can easily reach us by phone, via our live chat or using the contact form .

Please select the appropriate area of ​​your concern to receive specific information.
Further details can be found on our store page .

Your bike is delivered 98% pre-assembled. To put the finishing touches on the bike, all you have to do is adjust the handlebars and screw on the pedals. The whole thing is explained in a video here .

This is what you do in case of a return:
1. Please note that we will only accept returns of goods valued at less than 50€ if you cover the return shipping costs yourself.
2. For returns within Germany, you can create your own return label for goods worth 50€ or more.

Simply click HERE to create the return slip yourself.

This is what you should do in case of a complaint:

1. If the outer packaging is already damaged upon delivery, note
Please indicate the type of damage directly on the delivery note or on the hand scanner of our shipping partner.

2. So that we can process your complaint as quickly as possible, send
Please send us an email as soon as possible
reklamation@liquid-life.de with meaningful photos:

- the outer packaging, if this is also damaged,
- the article(s), still in the transport packaging,
- of the unpacked item and a close-up of the damage
- and (if available) a photo of the delivery note.

Our customer service will then contact you and find a solution together with you.

Since leasing applications have to be submitted manually to the leasing partners, we need your contact details , your dream bike and the accessories you would like to lease with your bike. The best way to do this is to use the leasing form under your dream bike. We will then submit the leasing offer to the leasing partner for you.

You can find more detailed information here .

At Liquid Life, we understand that your bike is a personal thing. The right bike for you depends on your riding style, the terrain you want to ride on and your comfort needs. Our experts will help you find a bike that's perfect for you, whether it's for city riding , mountain biking or touring .

At Liquid Life you will find great offers and discounts all year round. There are often new models and special offers, especially in spring and autumn. It is best to sign up for our newsletter so that you don't miss out on any current offers and exclusive sales promotions.

Liquid Life not only stands for a wide range of high-quality bicycles and e-bikes , but also for expert advice . We help you find the perfect bike for your needs. Our excellent customer service, the professional workshop for maintenance and repairs and our satisfaction guarantee make the difference.

Choosing an e-bike is exciting and at Liquid Life you will find a wide selection for different purposes. Our experts will advise you in detail about motor power, battery life and handling characteristics so that you can find an e-bike that meets your requirements.

Absolutely, our service doesn't end with the sale. We offer you comprehensive after-sales support and professional maintenance and repair services. Our experts are also available after the purchase to answer any questions you may have about maintenance, accessories and driving techniques.